Privacy Statement

Protecting Your Privacy

During your time at Melbourne Endoscopy we will obtain information pertaining to you which we utilise from either a medical or a financial point of view. We do take all reasonable precautions to ensure that the personal information we collect is accurate, complete and up to date. In this endeavour we do rely on the information given to us being accurate.

 

Type of information Melbourne Endoscopy Group holds about you

Personal information that we collect from you are your current contact details such as address, phone number, marital status, next of kin and country of birth. These are usually asked for on booking of appointment or on admission to the hospital.

 

Medical information that is required to ensure safe care of you during your visit to Melbourne Endoscopy includes medical problems and medications.

 

Financial information and health insurance details are requested so that we may process your accounts.

 

How we collect the information

Melbourne Endoscopy collects personal information in a number of ways, including:

 

  • Directly from you, when you provide information by phone or in documents such as consent form.
  • From third parties such as our related companies, Medicare and health funds.
  • Your GP will provide a medical referral containing past and present medical details.

 

How we use your personal information

  • To provide the medical attention you require.
  • Administer and manage financial services including charging and billing.
  • Reporting of mandatory health data to both Commonwealth and State Governments

 

Protection of your personal information

Melbourne Endoscopy stores and maintains your personal information according to Australian Standards.

 

All paper records are stored securely with access restricted to the relevant Melbourne Endoscopy staff.

 

Electronic information is accessed using a secure password.

 

All patient records containing personal information or identifying material is dealt with in a confidential manner except;

 

  • Where necessary to enable another health worker to assist in the patient’s care.
  • When authorised by, or under law.

 

Consent

When having a procedure you are required to complete a consent form.

 

Your Endoscopist is responsible for ensuring you are adequately informed of the proposed procedure. You will have the opportunity to discuss any questions you may have with the Doctor prior to your procedure.

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